Not satisfied with what you bought and want to exchange? Bring it to the Canoe/ Urban store within 21 days of purchase and exchange it with any other product of your choice. Conditions Product can be exchanged within 21 days from the date of purchase at any Canoe/ Urban Exclusive Store in the same state from where it was purchased.
The product can only be exchanged at any Canoe Exclusive Store in the same state, from where it was purchased.
Inter-state exchange is not applicable.
If the purchase is done from Large Format Retail Stores, Shop-in Shops, or MBOs, Exclusive Stores will not be able to accept the request. However, the customer can try it at their facility.
The returned product should be original, unaltered, unmodified and in a saleable condition with its original tag and label attached. If the product is worn/ washed or has the tag/label removed, it will not qualify for an exchange.
The product along with the original invoice has to be presented at the billing counter of the store at the time of exchange. The policy only allows for exchange. A refund is not applicable.
The Policy does not apply to accessories and innerwear. The exchange will be done against any product with the same or higher value. In case the customer chooses a higher value product, the difference in value will be paid by the customer at the time of billing of the exchanged product.
If the customer is unable to find the right size/color/ product at the time of exchange, a credit note basis of the returned product’s selling price will be issued. The credit note will be valid for 90 days from the date of issue, after which it will automatically expire. It is suggested to redeem the amount within the issued span of time. The customer can redeem a partial amount of the credit note. In this case, the store will issue another credit note with the balance amount. This will be valid for another 90 days from the date of issue. The credit note can be used to purchase any item of assigned value from any Exclusive store across India.
The exchange policy is not applicable on discounted products, purchases done during EOSS, and promotions. However, the credit note can be redeemed against the purchase of any product in the store, including the promotional/ discounted product.
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