CANOE returns and exchange policy gives you an option to return or exchange items purchased on CANOE for any reason within the specified return/exchange period, We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition. There are two ways to return the product to us:
- Pick up: In most locations, we offer a free pick-up service. You will see a pickup option when you submit a return request.
- Self-Ship: If we don't offer a pick-up at your location. In such cases, we will credit the shipping costs in the form of CANOE credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.
During Pick Up, our delivery agent may do a quality check on the return. For a successful pickup, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked-up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we offer you an option to exchange items purchased by you on CANOE for the same or different sizes of the same style or for any other item of the same or different value from CANOE within the specified exchange period subject to your address being serviceable for an exchange.